Returns & Refunds Policy

📅 90-Day Return Window

We offer a 90-day return policy, which means you have 90 days from the date of delivery to request a return.

✅ Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and in the same condition as received

  • In original packaging, with tags (if applicable)

  • Accompanied by the receipt or proof of purchase

📦 How to Start a Return

To initiate a return, please contact our support team at support@getpestlab.com

All approved returns must be sent to the following address:
1465 NW, 113 TERRACE, Miami, FL, 33167

Once your return is accepted, we’ll send you:

  • A prepaid return shipping label

  • Full instructions on how and where to send your item

❗ Items returned without prior approval will not be accepted.

Note: If you're returning an item from outside the U.S., shipping times may vary.

🛠 Damages or Incorrect Items

Please inspect your order upon arrival.
Contact us immediately at support@getpestlab.com if:

  • Your item is damaged or defective

  • You received the wrong item

We'll evaluate the issue and make it right.

🚫 Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., cosmetics)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you're unsure about your item's eligibility, contact us at support@getpestlab.com

🔁 Exchanges

The fastest way to get the item you want is to return your current item. Once your return is accepted, simply place a new order for the replacement.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you’re entitled to cancel or return it within 14 days of delivery — for any reason and without justification.
The item must meet the same eligibility conditions listed above.

💵 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued automatically to your original payment method within 10 business days.

⚠ Please allow extra time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@getpestlab.com