Shipping
Processing & Fulfillment
Order Processing Time: 1-3 business days
Fulfillment Location:
Our customer service team is here to assist you with any questions or concerns.
Address: 1465 NW, 113 TERRACE, Miami,FL,33167
Customer Service Hours: Monday-Friday, 9 AM – 6 PM (US time).
Sunday: Closed.
Orders are processed Monday through Friday, excluding holidays. During peak seasons, processing may take up to 5 business days.
Shipping Destinations
We currently ship to the following regions:
- International: United Arab Emirates, Austria, Australia, and other destinations enabled at checkout
- Primary Markets: United States, Canada, United Kingdom, European Union
Shipping Options & Rates
Free Economic Shipping
- Transit Time: 10-15 business days
- Eligibility: Orders $69.00 and above
- Cost: FREE
- Tracking: Basic tracking included
Standard Shipping
- Transit Time: 7-14 business days
- Cost: $7.99
- Tracking: Full tracking included
- Coverage: All destinations
Priority Insured Shipping
- Transit Time: 7-14 business days
- Cost: $9.99
- Features:
- Priority handling
- Full insurance coverage
- Comprehensive tracking
- Protection against loss/damage
Shipping costs are calculated at checkout based on destination and selected method.
Delivery Information
Delivery Expectations
- Transit times are estimates and may vary based on destination and customs processing
- Delivery delays may occur due to weather, customs, or carrier issues
- We provide tracking information for all shipments
Undelivered Packages
If your tracking shows “delivered” but you haven’t received your package:
- Verify the shipping address on your order
- Check with neighbors or building management
- Wait 24-48 hours (packages sometimes marked delivered early)
- Contact our support team at support@getpestlab.com
Failed Delivery Attempts
Packages returned as undeliverable, refused, or unclaimed due to incorrect addresses are the customer’s responsibility. Reshipment fees will apply.
Order Management
Order Changes
Orders cannot be modified after placement due to our rapid fulfillment process. Please contact support@getpestlab.com within 30 minutes of ordering if changes are needed.
Order Cancellation
Cancellation requests must be submitted within 30 minutes of order placement. Contact support@getpestlab.com immediately.
Split Shipments
Orders may ship in multiple packages due to:
- Product availability
- Weight restrictions
- International shipping regulations
International Shipping
Customs & Duties
- Customer is responsible for all customs fees, duties, and taxes
- Delivery may be delayed by customs processing
- Contact your local customs office for specific fee information
Currency & Fees
- All prices listed in USD.
- Currency conversion fees may apply (charged by your bank)
- International wire transfer fees are customer responsibility
Damaged or Lost Items
Damage Claims
Report damaged items within 24 hours of delivery:
- Take photos of damaged packaging and product
- Email photos to support@getpestlab.com
- Include order number and description of damage
Lost Package Claims
We investigate lost packages after the maximum transit time has passed. While we’re not liable for packages after they leave our fulfillment center, we work with carriers to locate missing shipments.
Contact Information
Our customer service team is here to assist you with any questions or concerns.
Store Name: Get Pest Lab
Email: support@getpestlab.com
Phone: +442079981598
Address: 1465 NW, 113 TERRACE, Miami,FL,33167
Customer Service Hours: Monday-Friday, 9 AM – 6 PM (US time).
Sunday: Closed.
Optional Shipping Protection — $4.95
You may add Shipping Protection for $4.95 per order using the cart or checkout switch. This is an optional service provided by Get Pest Lab for damage, loss or theft during shipping. It is not a subscription.
For a claim, contact support@getpestlab.com with your order number, tracking number, a description of the issue, and photos of damage when available. Get Pest Lab handles the claim and arranges a replacement or refund after reviewing the issue. Please report damage promptly and retain the packaging.
Priority Insured Shipping already includes shipping protection. When you choose that delivery method, the separate $4.95 protection charge is removed so that protection is not charged twice.